Following the NPR Morning Edition story on franchising (www.npr.org), Lea Kemp, Library curator at the Rochester Museum and Science Center called to share how sixth graders were impacted by Martha Matilda Harper. Seems the Museum’s charter school was teaching business to their sixth graders and Lea shared Martha’s story. A youth piped up, “So, Martha treated her employees nicely, and then they treated the customers nicely, so the customers brought in more customers, and everyone was very happy!”
That little boy did not need a MBA to figure out the payoff from not only good customer service, but from fostering a supportive work environment. Thereafter, Lea started to leave, taking with her the life-size cut-out of Martha with her floor-length hair. “”Oh, please let us keep it a while, ” the children pleaded. The teacher later relayed to Lea that the children would individually go up to that cut-out and share their business ideas with her!
Martha’s lessons keep teaching, even the young. Want to share your ideas with Martha?