Tag Archives: customer care

A Real World Rapunzel Who Rescues Herself

May 29, 2017

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Recently I spoke to a group of cosmetology and barber students at the Manatee Technical College.  Over forty, mostly young people, some with multi-colored hair, ranging from maroon, to aquamarine highlights, were mesmerized by the hair and the accomplishments of Martha Matilda Harper. One student said to me, “I thought I had it tough, but […]

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Martha’s Simple Lesson

October 18, 2013

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Following the NPR Morning Edition story on franchising (www.npr.org),  Lea Kemp, Library curator at the Rochester Museum and Science Center called to share how sixth  graders were impacted by Martha Matilda Harper.  Seems the Museum’s charter school was teaching business to their sixth graders and Lea shared Martha’s story.  A youth piped up, “So, Martha treated […]

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